Glow FAQs


About Glow – Vision for Glow

What is Glow for?

Glow is a national online environment for learning. It supports learning and teaching, communications and collaboration.

What can it do?

Through a single log-on users can access content that has been procured by central government and local authorities. Current services include a range of learning materials and resources and Office 365. Find out about what is on offer.

What is the overall strategic vision of Glow?

The vision for Glow is to support learners to achieve their full potential by unlocking the benefits of the internet and providing a unique online environment for learning. Glow will develop in line with the emergence of new technologies and the needs of users.

Is it only pupils and teachers who can get access to Glow?

Glow is available to a range of users that are involved in learning, the majority of whom are teachers and learners.

Can Independent Schools get access to Glow?


What information is available about usage and performance of Glow?

We intend to start publishing information on usage and performance. More information on this to follow.

Will there be Mobile access to O365?

Office 365 offers mobile support directly in the browser. This varies depending on your device. There are also a variety of mobile apps that can connected to the O365 environment.

Glow Development

Has Glow gone away?

Glow has not gone away. Work is taking place to decommission the old Glow services and make sure that suitable replacement services are available for users – this is not a simple process and a programme of work is underway to manage the technical elements involved.

Is Glow going away?

There are no plans to shut Glow down – we want it to continually evolve in line with the recommendations of the ICT in Education Excellence Group’s report and the needs of users. Read the report

What’s happening with Glow?

Activity is underway to decommission the old Glow services and make sure that suitable replacement services are available for users. The old service will be ‘switched off’ in October. Plans are in place for further development of Glow beyond October.

What happens when the old Glow service is shut down?

Following the migration process from the old Glow portal to the new Glow environment for learning we want to encourage users to move away from using the old Glow portal as soon as they can, and certainly before the contract for the old Glow service expires in October.

The new Glow environment provides a more flexible online space for learning. It is a matter of choice for each school or local authority whether or not to make use of the data that has been migrated or create new content.

What will happen next time there is a migration?

There will be no further migration of content from the old Glow service. We are currently only planning one further migration of content in relation to the data held in the Glow Blogs service.

We have taken the learning from the previous migration and will ensure users are kept up to date and informed in a timely manner about the impact of the migration and the time involved.

What is the scale of the work taking place?

Glow is available to every pupil and teacher in Scotland. This represents a potential user base of around 800,000. The Microsoft Office 365 tenancy in Glow was the 3rd largest Education tenancy in the world when it was set up. The number and type of services within Glow will continue to grow, develop and change.

My school website is currently a Glow blog, my staff have put a lot of time and effort into arranging it. What happens on October 15th?

We acknowledge the importance of the Glow Blogs service as a tool to support the development of school websites. We intend to migrate all blogs including school websites. Further information will be issued when available.

Will my pupils still be able to access ePortfolios after 15 October?

We acknowledge the importance of the Glow Blogs service – widely used as e-portfolios. We are exploring all possible options for the migration of content. Our aim is to maintain access to Blogs, including ePortfolios after 15 October 2014. Further information will be issued when available.

How long are we going to have O365?

We have no intention to remove access to Office 365 but will continue to review how effectively this meets the needs of learners.

Is Glow TV going to continue?

The current Adobe Connect service provided by Glow will be ending in October 2014. At present we are seeking a replacement solution which will service the needs of users. We will keep you updated on progress.

Has a Privacy Impact Assessment been carried out on Glow?

While a Privacy Impact Assessment (PIA) was carried out by Education Scotland we have established that a new PIA requires to be undertaken in consultation with stakeholders. A PIA commits to making a publically available version and this will be done at the appropriate time.

What is the role of a Product Owner?

Glow has four Product Owners who are all teachers on secondment. They link the needs of users with the development of technical requirements and solutions. They engage with users and involve them in identifying requirements to improve the Glow service. As teachers they understand how Glow can benefit learning and can be integrated with local education services.

Glow Help and Support

What support is provided for Office 365?

Glow is growing a self-help community as we recognise the value of user support. We are also developing detailed How To guides for our 10 Ways to Get Started with Glow O365 resource.

RM provides support for O365 and the Glow HelpDesk.

Education Scotland provides educational support on the use of learning and teaching services provided in Glow.

For any technical support make contact with your local ICT contact in the first instance, if they are unable to resolve the issues, they will pass the call onto the Glow Helpdesk.

Intellectual Property Rights

Who owns the intellectual property rights to user generated content in Glow?

This is defined as digitally produced content, in a range of file formats, which has been created by teachers or learners to support the curriculum. Such content can be shared by users using a range of tools and applications within the Glow platform: email, newsfeeds, OneDrive and SharePoint 2013 sites.

Users may not share content that is copyrighted, or material for which permission has not been granted by the original owner.

User generated content that is shared on Glow is done so on the understanding that the original owner grants other users the right to download, use and adapt that material for their own teaching and learning needs.

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